Support
Download /Product Support
For technical assistance regarding HERE data products, CTRG or TNMs, please open a ticket in the HERE Customer Support Portal through https://platform.here.com or contact support@here.com
For download help, contact HERE Download Center Support at HERE@flexnetoperations.com or call 1-888-715-4687 (within the US) or 1-408-642-3965 (outside the US), available 24 hours per day during the business week.
User Access
To add additional users, change user information or remove user access, please open a ticket in the HERE Customer Support Portal through https://platform.here.com or contact support@here.com
Product Availability Dates
To find the date that a product is scheduled for release, download the latest Product Availability Dates file found under Documentation & Tools, within the Documentation folder. The file name begins with QX'YY - QX'YY Product Availability Dates, where "X" is the quarter reference and YY is the year.
